Client Relations Specialist

Client Relations Specialist

Embrace the Chance for Impact  

Become an integral member of a close-knit, enthusiastic team as a Permanent Client Relations Specialist in the renewable energy sector. This role is designed as a hybrid position that mixes on-site responsibilities with remote capabilities. You’ll be the linchpin in delivering top-notch customer service via phone, email, and live chat, and will also offer in-person support when required. Your role will involve addressing customer queries, managing orders, and maintaining meticulous records in our proprietary CRM system. Candidates with exceptional communication skills and a focus on customer satisfaction are encouraged to apply.

Employee Perks:

– Collegial and supportive work atmosphere  
– Ample parking facilities  
– Tight-knit team setting  
– Guaranteed full-time employment  
– Convenient access via public transport or personal vehicle  
– Weekday, daylight work schedule  
– Comprehensive health plan with a 70%/30% split  
– Up to 4% employer match on RRSP contributions  
– Professional development opportunities  
– Discounts on eco-friendly products  

Key Responsibilities  
Your day-to-day tasks will encompass:

– Efficiently and courteously handling incoming calls, emails, and chats from representatives, clients, and partners  
– Offering detailed information about our suite of renewable energy solutions to prospective and current clients  
– Coordinating and managing marketing-led promotional campaigns  
– Thorough understanding and communication of company policies, including returns and purchases  

Desired Skills:

– Proficiency in both English and French, spoken and written  
– At least 2 years of relevant experience in customer service roles, either phone-based or face-to-face  
– Openness to a hybrid working model

Join in a role where your contributions are highly valued and where you can truly make a difference in a burgeoning industry.

Job Category: Customer Service Energy
Job Type: Full Time
Job Location: Toronto
Presence: Hybrid

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