We are excited to offer an opportunity for a dedicated Customer Service Representative to join our client’s dynamic team in Toronto. Our client, a leader in the sales industry, is known for its commitment to excellence and customer satisfaction. The ideal candidate will be the front line in engaging with customers, ensuring their needs are met with professionalism and enthusiasm.

Key Responsibilities:

1. Customer Interaction: Handle customer inquiries via phone, email, and live chat, providing timely and accurate responses.
2. Problem-Solving: Address and resolve customer complaints, offering solutions that leave the customer satisfied.
3. Product Knowledge: Maintain thorough knowledge of our products/services to offer accurate information to customers.
4. Sales Support: Assist in processing orders, forms, applications, and requests.
5. Data Entry and Management: Keep records of customer interactions, transactions, comments, and complaints.
6. Feedback Collection: Gather customer feedback and share with the team for continuous service improvement.
7. Collaboration: Work closely with the sales team to identify potential customer needs or sales opportunities.

Benefits:

• Competitive salary with performance bonuses
• Health and dental insurance
• Generous vacation policy and paid time off
• Opportunities for professional development and training
• Supportive team environment and a culture of growth
• Employee discounts on products and services

Qualifications:

• High school diploma; further education or certification in customer service is a plus
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Empathy and a customer-oriented attitude

This position offers a chance to become part of a vibrant team that values customer relationships and is committed to providing exceptional service. If you are passionate about helping others and have a knack for problem-solving, we encourage you to apply.